Refund policy

Updated 2026-10-18

Please read this before you order. Here is how each case is handled; for anything not covered, contact us.

Before delivery

You can cancel after paying and before delivery for a full refund.
If we haven't delivered within a week of payment, you can keep waiting or ask for a full refund.

After delivery

If on delivery day the Mac, the network or the Claude account doesn't work and we can't fix it, you can ask for a full refund.
Once your term has started, there are no refunds mid-term.
If you don't want to continue, simply don't renew. The Mac is reset at the end of your term, so back up your data.

Upgrades

The difference you pay to upgrade from 5x to 20x is prorated by the days left and isn't refunded after the upgrade; downgrades aren't refunded.

If the account or the Mac stops working

Under normal use we replace the account or repair the Mac or network, and add the lost days to your term; there is no cash compensation.
If a third party makes the service unavailable for a long time, we contact you to agree on an extension or a refund for the days left.

No refund

Service terminated for breaking section 4 of the terms of service (reselling, sharing, distilling, changing the account and so on) is not refunded.
Invoice tax and third-party platform fees are not refunded.

How to ask

Contact us with your order and the reason.
Refunds go back the way you paid: Taobao and Xianyu orders through the platform, company transfers to the paying account.